At BrightCarts, we aim to deliver your orders quickly, safely, and hassle-free. Please read our shipping policy below:

1. Order Processing

• All orders are processed within 1–2 working days after confirmation.

• You will receive an order confirmation email/WhatsApp once your order is placed.

2. Delivery Time

• Standard delivery time is 5–7 working days, depending on your location.

• Remote or rural areas may take a little longer.

3. Shipping Charges

• We offer free or minimal shipping charges depending on the product and delivery location.

• Final charges (if any) will be shown at checkout.

4. Cash on Delivery (COD)

• COD is available across most locations.

• Please keep the exact cash ready at the time of delivery.

5. Tracking Your Order

• Once your order is shipped, a tracking number will be shared via email/WhatsApp/SMS.

• You can track your order status online.

6. Delays

• While we try our best to deliver on time, delays may occur due to courier issues, weather, or festivals.

• If your order is delayed, our support team will assist you promptly.

7. Contact Us
For any shipping-related queries, feel free to contact us at:
📩 [brightcarts@gmail.com]

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brightcarts1@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at brightcarts1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at the.trendora0@gmail.com.